Shipping, freight and customs on a wholesale order

Freight is built into the way orders are priced, so there are no surprise shipping charges at the end.

Freight

Freight is included once the goods reach $1,000.00. Below that a flat $35.00 is added, so a small order still ships without a bespoke quote. The figure is applied the same way the checkout applies it.

Transit

Transit is 1 to 3 business days once an order ships, tracked, DAP, delivered in Canada, from Canada or the United States. An order ships 1 to 2 business days after cleared payment when the lines are on the shelf.

Part shipments

If a line is short when your order is paid, the desk sends what is on the shelf and quotes the balance with a date, rather than holding the whole parcel behind one line. The packing list redraws to the balance still owed.

Customs and duties

An order that ships from our Canadian warehouse has no customs step. One that ships from our US warehouse crosses the border tracked, and any duty, tax or brokerage on it is paid by us, so you pay nothing extra at the door.

Shortages and damage

Check the parcel on arrival. A shortage or damage is a claim within 5 business days of delivery, with the packing list and a photograph; sealed boxes are not returnable, so the claim route is how a problem is put right. The shipping page has the full terms.